At Hvaly.com, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Return Period: You have 30 days from the date of delivery to return your item(s).
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: Please provide a receipt or proof of purchase to complete your return.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
  3. Shipping: Pack the item securely and include your RMA number. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately.
  • Payment Method: Refunds will be issued to the original method of payment.
  • Notification: You will receive a confirmation email once the refund has been issued.

Non-Returnable Items

Certain items are exempt from being returned. These include:

  • Gift cards
  • Sale items (if applicable)

Exchanges

If you need to exchange an item for a different size or color, please contact us at [contact email/phone number]. We will guide you through the process of exchanging your product.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [contact email/phone number] with your order number and a photo of the item. We will arrange for a replacement or refund as soon as possible.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: support@hvaly.com
  • Live chat ( Instant reply ) 

Thank you for shopping with Hvaly.com!